Close The Ticket

1: "It's him again, he's found something else wrong. Why the hell can't he shut the hell up? Not only that, he goes public with proof as well. Thank got most of the users despise him as much as we do"

2: "Don't you think that we should at least take a look? If it really is a fault, we should at least talk to him. I know our predecessors did, and they usually got things resolved. If there is something wrong, we should at least try to fix it"

1: "Nobody else has these problems, so it is pointless wasting our time on one whiney user, just close the ticket, he'll have to live with it. If he keeps complaining, then other users will ignore and block him, and eventually he will either shut up or leave, and our lives will be a hell of a lot easier"

The system kept crashing. He needed it to do his job. He used it a lot more than other users, but paid a high subscription fee for the system. Over the past years, it had become less and less reliable, but it was still the best of its kind out there, so he didn't see moving elsewhere as a viable option.

He just hoped that the system would get back to how it used to be, and he had faith that they would listen to him and fix the problems. Then he could get back to normal.

He thought maybe he used the system too much. If this were a car, he would be exceeding the speed limit every day, and that sort of use does require top-class maintenance to keep it going.

He knows what this system can do, but it needs to be perfectly maintained to keep performing and to serve its users.

1: "Wouldn't it be fun to make it crash, especially for him, just to teach him a lesson that he is nothing special"

2: "That is sick, and you know that others might be affected as well. We don't have the tools to target individual users unless we just deactivate their accounts"

1: "Now there's an idea. We just deactivate his account for the odd hour, then reactivate it, and if he complains, we say there is no problem here, it must be his computer, his anti-virus software or his internet connection, he won't have a clue. Then he will start complaining, and no one will believe him because their systems will be working fine"

2: "That is so wrong. What if management finds out?"

1: "They won't. Nobody will know because I will wipe the audit trail."

2: "I will know. It is completely out of order, and you shouldn't do it"

1: "It'll be fine, I will do it when you go home, so you won't have to feel guilty when I do it. I'm also going to direct his emails to the junk folder, which will keep things quiet while I effectively switch him off"

2: "Ok, I am going now, but do not do this"

1: switched off the account and directed the emails to junk, and then went out to get a burger and a Coke. He wasn't looking as he crossed the street and was hit and killed by a speeding fire truck.

He couldn't get onto the system at all. It was like his account had been deactivated. He had so much invested in the system, but now he was getting no response.

He emailed, but didn't even get a system auto reply.

He asked others, but they told him to stop moaning because the system was working fine.

There was only one answer.

Even though he knew this was the best system he would have to find another one, and leave behind all the friends he had made.